Wednesday, August 19, 2009

10:30 Guys........ Log out......


10:05 am, I just finished my last call promising the customer to get a call on
Saturday 10 am PST to check if the issue is recurring . I logged the case
smiling, because we hardly get calls after 10am. Most of my friends wer in
avail( available or those who are not in call) before me, so i knew i will not
get a call.
Am already sitting on my desk watching Shilpa shetty in the
beach singing shut up and bounce baby bounce. Some guys are busy
cracking Gay jokes watching tv. All were busy planning for a party for the
weekend. Nithin is busy talking to his girlfriend at kerala on his reliance
phone, but his eyes are popping out watching shilpa's curved body.

10:28 am shouts Nithin. Every one is gazing at the phone. Not
even tsunami could move these people from their place. We had already kept
our fingers on the log out button waiting the clock to show 10:30.

Me: 10:30 guys................ HO HO...........

Beep beep my phone rings , my finger is still on the logout button.

Nithin : Jagath got a call guys .. ho ho.........

Me: Fuck man..................
I was pissed off.

Me: (In a pissed off tone) Thank you for calling ..........................how can
I assist you

Customer(Cx): My monitor has gone bad, its a new computer. You people
give crap things to customers. My husband bought it 2 weeks back and now
it acts weird. Send me a new computer.

Me: Not to worry, I'll definetly assist you with the issue. May i know what
exactly has happened. Can you see any thing on the screen ?

Cx: I can see but the screen is tilted to right. Is it a virus or something?
( Can a virus effect a monitor..!!! resolution of the issue was ATL + CLRT
+ ARROW. )

Me: Nothing to worry. Nothing has happened to the computer. Can i have the
service tag of the computer.?

Cx: what is that ?

Me: Its a 7 digit alphanumeric code. Their will be a white sticker behind
the tower.

Cx: Ok, i cant move the tower. am old and my husband is not in town...

It was already 10:40 and if i had asked her few more questions, she would
have started her family story.

Me: Can i place you on hold for 1 min so i can get some data to resolve the
issue.
Me: Nithin wait da, even am coming to the canteen.
Nithin : Happy time man. 10:30 log out hnnnn........? ? Now enjoy. Hope you
have a 2 hour call.

Me : Fuck you... 2mins man. 2mins...

Me: Thank you for being on hold. Just press ALT + CTRL key, pressing both
the keys together, press down arrow key.

Cx: WOW WOW............ great. What a wonder. You killed the virus ?
Thank you very much, siting in other part of the world you killed the virus.
where are you right now ?

Me: India. Is there any other computer related issues.?

Cx: No.. You were so helpful.

Me: Thank you for calling........... have a nice day.

I Pressed the log off button first.
I dint have any information about the customer to log. Logged it as a dead call. After this incident i used to log out first and shout "10:30 guys....... log out....."

Ho Ho......... Nithin Party tonight..?

Nithin : Why, your girlfriend is getting married ah ? you dont have a girlfriend
na.. so sad man......... HA HA ha........

Me: Fuck off man.

1 comment:

Shahid Rahman said...

hey bugger,...i gave u the resolution for this..